Automated SHADE offers a 30 day return policy on most of our products. If for any reason you are unsatisfied with your purchase or ordered the wrong part, return the product in the original packaging with all the original contents and we will replace or refund the cost of the product. Product returns must be in the original packaging and be in re-salable condition. A 15% restocking fee will be incured and shipping charges are not reimbursed. Any Custom Made Items are non-returnable since they are custom made per order specifications.
If the product you receive is found to be defective, Automated SHADE will replace that item at no charge if returned within the manufacturer's expressed warranty period or within 1 year if there is no manufactuer warranty. We will pay for shipping both ways. If drapery/curtain rods are made to wrong length by us we will replace the rod at no cost and pay for shipping both ways. If the product is found not to be defective but misused or abused, installed incorrectly or not installed or used in accordance with specification, you will be responsible for the replacement of that item and incur all shipping charges.
Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice.
Click on the following link to view the Somfy Warranty. Somfy Warranty
Hunter Douglas PowerRise, PowerTilt and PowerGlide, all with Platinum Technology, and all other Hunter Douglas motorization components are covered for 5 years from the date of purchase.
When returning an Item, please follow these instructions:
Contact automated SHADE Toll Free at 866.683.1832 or by email at firstname.lastname@example.org to receive an RMA # (Return Material Authorization Number.) Write the RMA# on the outside of the Shipping Package (not the item) you are returning and include a copy of your invoice. Ship all returns insured for the amount of the item being returned in case any damage occurs. You are responsible for all returns shipping charges.
Send returns to:
Automated Shade LLP
2557 Wexford Bayne Rd
Sewickley, Pa 15143